FAQ
Overland delivery service offers great flexibility by accommodating deliveries to a variety of locations within your delivery area. Whether it’s at someone’s workplace, a café, a friend’s place, or any other convenient private location, our team is willing to meet customers wherever they prefer.
This convenience factor is likely to be appreciated by our customers, as it allows them to receive their orders in a manner that suits their schedule and preferences.
Moreover, Overland delivery service extends to a wide range of locations, including apartments, homes, offices, hotels, motels, condos, businesses, and cafes. This broad coverage ensures that customers can receive their orders no matter where they are. However, it’s also thoughtful that you specify certain restrictions, such as not delivering to publicly owned land or government property.
This convenience factor is likely to be appreciated by our customers, as it allows them to receive their orders in a manner that suits their schedule and preferences.
Moreover, Overland delivery service extends to a wide range of locations, including apartments, homes, offices, hotels, motels, condos, businesses, and cafes. This broad coverage ensures that customers can receive their orders no matter where they are. However, it’s also thoughtful that you specify certain restrictions, such as not delivering to publicly owned land or government property.
Your tracking process seems straightforward and user-friendly. We Notify customers via Text and providing a link to an app, we offer a seamless way for our customers to track their orders. This approach ensures that customers can stay updated on the status of their delivery and contact their driver if needed.
Overland Delivery payment options cater to different preferences and situations, providing flexibility for our customers. Accepting cash upon delivery is convenient for those who prefer traditional payment methods or may not have access to electronic payment options. However, it’s helpful to remind customers to have the exact amount to streamline the transaction process and ensure smooth deliveries, but if not, drivers carry change.
Additionally, we are offering ePayments through the Paytender application which caters to customers who prefer
digital transactions or may not have cash readily available.
Additionally, we are offering ePayments through the Paytender application which caters to customers who prefer
digital transactions or may not have cash readily available.
Encouraging customers to tip your concierge drivers is a thoughtful gesture that acknowledges the hard work and dedication of our delivery team. It creates a positive and appreciative atmosphere, reinforcing the value of their service. Additionally, expressing gratitude for tips further emphasizes our commitment to customer satisfaction and appreciation for their support.
Our return policy outlines clear guidelines for exchanges and replacements, ensuring transparency and fair treatment for our customers. Here’s a breakdown of the key points:
1. Initiation through Support Team: Customers are required to initiate exchanges through our Support Team, either via email or phone contact. This allows for personalized assistance and guidance throughout the process.
2. Condition of Product: Exchanges are only permitted for products that are in new or lightly used condition. This prevents abuse of the policy, such as attempting to exchange heavily used products.
3. Timeframe for Exchanges: Customers must initiate exchanges within a week of the purchase date, ensuring timely resolution of any issues.
4. Exclusions for Damaged Items: Exchanges are not allowed for products that have been tampered with or damaged by the customer. This protects your business from fraudulent claims.
5. Defective Item Replacement: In the rare event that a customer receives a defective item, we offer to
replace it within a week of purchase. This commitment to customer satisfaction demonstrates your dedication to quality assurance.
1. Initiation through Support Team: Customers are required to initiate exchanges through our Support Team, either via email or phone contact. This allows for personalized assistance and guidance throughout the process.
2. Condition of Product: Exchanges are only permitted for products that are in new or lightly used condition. This prevents abuse of the policy, such as attempting to exchange heavily used products.
3. Timeframe for Exchanges: Customers must initiate exchanges within a week of the purchase date, ensuring timely resolution of any issues.
4. Exclusions for Damaged Items: Exchanges are not allowed for products that have been tampered with or damaged by the customer. This protects your business from fraudulent claims.
5. Defective Item Replacement: In the rare event that a customer receives a defective item, we offer to
replace it within a week of purchase. This commitment to customer satisfaction demonstrates your dedication to quality assurance.
Overland delivery service covers a wide range of locations, making it accessible to customers across several cities and neighborhoods. This extensive coverage demonstrates our commitment to serving a broad customer base and ensuring convenience for our clientele.
By delivering to areas such as Berkeley, Walnut Creek, San Jose, Palo Alto, Mountain View, San Mateo, Danville, San Ramon, Fremont, Dublin, Pleasanton, Hayward, Castro Valley, Oakland, San Leandro, Sunnyvale, Santa Clara, Los Gatos, Campbell, Redwood City, Burlingame, Cupertino, Menlo Park, Union City, South San
Francisco, Alamo, Concord, San Carlos, Belmont, Emeryville, Stanford, Foster City, Millbrae, Los Altos, Atherton, Milpitas, Newark, Livermore, Diablo, Albany, Orinda, Piedmont, and many others, you provide accessibility to customers across various regions, including both urban and suburban areas.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and
ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content
Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times.
We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s
UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its
accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and
behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the website’s owner please use the following email [email protected]
ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content
Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times.
We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s
UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its
accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and
behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the website’s owner please use the following email [email protected]
Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of
visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with
cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with
ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’scomputer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
Font adjustments – users can increase and decrease its size, change its family (type), adjust the
spacing, alignment, line height, and more.
Color adjustments users can select various color contrast profiles such as light, dark, inverted, and
monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7
different coloring options.
Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting – users can choose to emphasize important elements such as links and titles. They
can also choose to highlight focused or hovered elements only.
Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of
visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with
cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with
ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’scomputer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
Font adjustments – users can increase and decrease its size, change its family (type), adjust the
spacing, alignment, line height, and more.
Color adjustments users can select various color contrast profiles such as light, dark, inverted, and
monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7
different coloring options.
Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting – users can choose to emphasize important elements such as links and titles. They
can also choose to highlight focused or hovered elements only.
Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
